We hope that you love your DN goodies, and encourage customers to contact us via email@example.com or +61 8 8337 6177 if you don’t know which range is best for you as we do not offer refunds for change of mind.
Our friendly customer service team are more than happy to help you choose the right products, and can often send samples for you to try before you buy!
However, as per Australian Consumer Law, we will offer a refund, exchange or credit for items purchased directly from us under the following circumstances:
- If the product is faulty.
- The product is significantly different to what was shown or described to you.
- The product is not fit for the purpose you made known to us before we supplied it to you.
If you think you are eligible for a refund, exchange or credit, contact us via firstname.lastname@example.org and we will assist you further. Please note we may require proof of purchase and a photo/video or explanation of the issue.